Privacy Policy
Last updated: February 2, 2026
1. Introduction
Caleon AI operates an AI-powered receptionist service that helps businesses manage appointments and customer calls. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Business name and phone number
- Employee/worker information
- Payment information (processed by Stripe)
Google Calendar Information
When you connect your Google Calendar, we access:
- Calendar events (to check your availability)
- Event details (titles, times, descriptions, attendees)
- Your Google account email address
Usage Information
We automatically collect:
- Call logs and transcripts
- How you use our service
- Device and browser information
- IP address and cookies
Contact Form Information
When you submit our contact form, we collect:
- Email address and phone number (if provided)
- Your message content
- IP address and approximate location (city/country)
- Browser/device information (user agent)
This information is collected for spam prevention, security purposes, and to help us respond to your inquiry. We do not sell or share this data with third parties for marketing purposes.
3. How We Use Your Information
Calendar Data Usage
We use your Google Calendar data to:
- Check your availability for new appointments
- Create calendar events when appointments are booked
- Display your schedule in our dashboard
- Send appointment reminders
We do not sell, rent, or share your Google Calendar data with third parties for marketing purposes.
Other Uses
- Provide our AI receptionist service
- Process appointments and manage bookings
- Improve our AI and service quality
- Send you service notifications
- Provide customer support
- Comply with legal obligations
4. Data Storage and Security
How We Store Data
- Database: Convex (secure cloud database)
- Authentication: Clerk
- Calendar tokens: Encrypted and stored securely
- All data transmitted over HTTPS
Security Measures
- Encrypted data transmission (HTTPS/TLS)
- Secure token storage
- Regular security audits
- Limited employee access to user data
Data Retention
- Calendar Access: Until you disconnect your calendar
- Appointments: 2 years or until you request deletion
- Call Logs: 1 year for quality improvement
- Account Data: 60 days after account closure
We keep your data for 60 days after cancellation in case you change your mind or need to recover information. After 60 days, all data is permanently deleted.
5. Your Rights
You Can:
- Access all data we have about you
- Update or correct your information
- Request deletion of your data
- Export your data
- Disconnect your Google Calendar at any time
Revoking Calendar Access
To disconnect your Google Calendar:
When you revoke access, we immediately stop accessing your calendar and delete your access tokens.
Data Deletion
To request deletion of your data, email us at caleonai@gmail.com. We will delete your data within 30 days of your request.
6. Third-Party Services
We use these third-party services:
- Google Calendar API: For calendar access
- Clerk: For authentication
- Convex: For data storage
- Stripe: For payment processing
- Resend: For email notifications
Google API Limited Use Disclosure
Caleon AI's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
7. Data Sharing
We Share Your Data Only:
- With your explicit consent
- With service providers who help us operate (listed above)
- When required by law
- In case of business transfer (merger, acquisition, etc.)
We Never:
- Sell your data to advertisers
- Use your calendar data for marketing
- Share your appointments with competitors
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information.
9. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by:
- Posting the updated policy on this page
- Updating the "Last updated" date
- Sending email notification for material changes
11. Your Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt-out of sale of personal information (we don't sell data)
- Non-discrimination for exercising your rights
European Residents (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
12. Cookies and Similar Technologies
We use cookies and similar technologies to provide and secure our service. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
By using Caleon AI, you agree to this Privacy Policy.